Warranty

Welcome to our Warranty Page.

We want you to be really, really happy.

At Induro Gear US, we pride ourselves on offering the very best products in our category and will bend over backwards to make sure you are totally thrilled with your new purchase. In order to ensure that, we need you to register your products. Don’t worry. It takes no more than two minutes (and that’s if you’re a slow typer.)

You should register any of the products you have bought from us. Simply click the Register button below.

A reminder: Please be sure to keep your original Bill of Sale in a safe place. You will need to submit it with any request for Warranty Service.

Limited Warranty
Your Induro product has been carefully manufactured, has passed many quality assurance checks and has been thoroughly tested before shipment. If bought new in the USA it is warranted by us for 5 years from date of purchase to the original owner, against defects in materials and workmanship. By registering online, your warranty is extended 5 years, for a total of 10 years. The warranty does not apply to damages caused by mishandling, dropping, or leaking batteries, nor modification or servicing performed by others.

If you’re visiting this page and you live in another country

If you bought your product from a Dealer in the U.S. but you reside in another country, please know that we will happily service your product but you will be responsible for shipping charges to and from our U.S.-based service facility. Thank you for understanding and remember to support your local dealer.



Requesting Service

Induro products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Induro Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service then proof of purchase (copy of dated bill of sale) must be included. After we receive and evaluate your product we will contact you to discuss the service options.

Where To Send for Service
MAC Group
Induro Service Department
75 Virginia Road
North White Plains, NY 10603
Phone:  914.345.5426
Email: service@indurogear.com  

Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.

The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose. Induro shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.

For service outside of USA please contact your local authorized distributor for support.